Pub Ownership - Diving into the Deep End

Reflections of a Reluctant Pub Landlady

Embarking on the journey of opening our first pub, and the whole new world of pub ownership, was a mix of excitement and trepidation. After picking up the keys, we had just one week to revamp the place, and we faced a daunting task. The pub, in the harsh light of day, revealed the extent of its wear and tear, and our budget was tight.

In response to our call for help, friends and family showed up with paintbrushes and an unwavering spirit. It felt like a real-life episode of Changing Rooms, complete with a stellar soundtrack, a few beers, BBQs and bacon butties.
 

Opening Day for our First Pub

 
Come opening day, we were fully prepared. The menu was set, the kitchen team was ready, and our front-of-house staff brimmed with enthusiasm. Our accommodation was listed on Booking.com and other sites, and our new till system was primed for action. The big question loomed: Would customer turnout be a trickle or a tsunami? After months of closure and facing a past reputation challenge, we had our work cut out to turn things around.
 

We need not to have worried. Our opening day was a hectic whirlwind of energy, filled with orders, laughter, and the bustling atmosphere that’s the hallmark of a busy pub scene. That evening, we closed our doors, tired but overjoyed at our successful start.

Reflections on Pub Ownership

Reflecting on our journey of pub ownership, our team’s diverse skills were our greatest asset. My partner’s flair for design and maintenance, my son’s experience in large-scale restaurant operations, and my own expertise in human resources, leadership and photography were pivotal. Together, we were well placed to address every challenge to keep the venue running smoothly.

Our initial menu, modelled after large chains, was well-received by visitors but needed tweaking to appeal to locals, passerby’s  and tourists seeking heartier fare. Finding the right menu balance was a learning curve for us.

In hindsight, a staged opening might have been wiser, but eager to seize the summer season, we opted for a full-scale launch. It was a bold move for us as newcomers to the pub and B&B industry, but it paid off. I really felt like we were diving into the deep end, but sometimes, that is the best way to learn.

Opening during a recession raised eyebrows, but as one insightful advisor reminded me, “People still enjoy a drink in hard times, if not more so!” This encouraged me to trust my instincts, and thankfully, it worked out.

For those embarking on opening a pub, my advice is to plan meticulously. Learn from industry veterans, and don’t hesitate to adjust your course if needed. Sometimes, the first step is the hardest, but it’s also the most rewarding.

More reflections to follow – stay tuned.

A woman standing on the very edge of a high diving board, with her arms about her head preparing to dive. This is to illustrate how pub ownership is like diving into the deep end.

Reflections of a Reluctant Pub Landlady are anecdotes from Liz’s journey from being a silent partner, to being thrust in the deep end of running busy pubs, to becoming a successful pub owner .  She set up Pub Doctors as a consultancy to share her knowledge and experience. Want to learn more about Pub Doctors?  Visit our home page to find out more.

Picture of Liz King

Liz King

Lead Consultant @ Pub Doctors

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