Make the Customer Happy – Just Do It! Introduction In hospitality, great service isn’t just about handing over food and drinks—it’s about making people feel
https://pubdoctors.org/wp-content/uploads/2025/02/5530397-uhd_4096_2160_25fps.mp4 AI for Pubs – The delicate Mix of pints, people & Pixels Introduction In our tech-obsessed world, it’s hard not to marvel at the
One of the things I love about being self-employed is the support you receive from other business owners. This welcome video is a great example
Read November’s Newsletter which is packed with ideas to help you attract more customers in Dry January, maximise profits and build customer loyalty.
When Novichok Hit Salisbury: Reflections of a Reluctant Pub Landlady Introduction Throughout career, I’ve dedicated much time to business continuity, risk assessment, and disaster planning.
Does Your Pub Suffer from Snow Blindness? Introduction Snow blindness is a painful condition caused by overexposure to UV rays, often from sunlight reflecting off
Post Budget Blues? – Here’s Some Food for Thought! Introduction There is no denying that the hospitality sector can be tough, and costs just keep
The Survival of the Great British Pub Introduction Pub landlords up and down the UK are waiting for Labour’s first budget with a sense of
Reflections of a Reluctant Pub Landlady – The Final Chapter Introduction As I sit down to write this 50th and final blog in my “Reflections
Discover the ten staff mistakes in hospitality, from dry teabags to pie mix-ups, and learn how to turn these blunders into valuable lessons. A humorous take on the mishaps that happen in busy pubs and restaurants.”
Read October’s Newsletter which is packed full of information about recent and proposed employment law from a hospitality point of view. From the new Employment (Allocation of Tips) Act to a timely reminder about Challenge 25 it is definitely worth a read.
As a business owner, it is often your responsibility to take the flack for your staff’s mistakes – even if it is humiliating and they weren’t your fault.
The Tipping Dilemma – Reflections of a Reluctant Landlady Introduction The Tipping Dilemma – one of those sensitive issues that can cause more headaches than
Increase footfall is always a challenge for most pubs, here are some quirkier ideas to help you do just that.
Christmas is a crucial part of a pub’s calendar and a key time to maximise profits to keep your business going in the quiet months.
“Sorry Sir, I think you Have Had Enough” – Refusing to Serve Alcohol Reflections of A Reluctant Pub Landlady Introduction As the Designated Premises Supervisor
The Pub Tie – A Pathway to the Pub Trade or a Millstone Round Your neck? Reflections of a Reluctant Pub Landlady Introduction The pub
The Ups & Downs of Running Outside Bars Reflections of a Reluctant Pub Landlady Introduction Outside bars was an interesting, challenging diversification for me. When
Fostering Teamwork – And Disarming Angry Chefs Reflections of A Relunctant Pub Landlady Introduction Fostering teamwork in any business is crucial. Working in a pub
Discover the crucial lessons learned from expanding a pub business near Stonehenge. Why profit matters more than turnover, and how to make smart decisions in business growth.
Accommodation in Pubs – No-Bookings.com Reflections of a Reluctant Pub Landlady Introduction Accommodation is without question the most profitable aspect of a pub compared to
Leading a Pub Through a Tragic Death in Service on Christmas Day Reflections of a Reluctant Pub Landlady Introduction Death in service of an employee
Haunted Pubs – Nightmare or Niche? Reflections of a Reluctant Pub Landlady Introduction Have you ever stayed in a haunted pub? Do you believe that
Mother’s Day Mistakes Reflections of a Reluctant Pub Landlady Introduction Mother’s Day mistakes we made haunted me for a long time! This blog describes how
People Before Profits – A Core Personal Value Reflections of a Reluctant Pub landlady ‘People before profits’ is a core value of mine. I truly
All Welcome – Including Transgender Customers Reflections of a Reluctant Pub Landlady Creating a welcoming environment for everyone in your pub or hospitality venue is
Influencers & Celebrities – How to Capitalise on Fame Reflections of a Reluctant Pub Landlady When I first started in hospitality, the term ‘influencers’ wasn’t
“Burning Down the (Public) House” – The Risk of Pub Fires Reflections of a Reluctant Pub Landlady I recently attended a conference where one of
Balancing Customer Growth and Spend Per Head: Strategies for Success Reflections of a Reluctant Landlady When I first started in hospitality, I was worried about
Saving Historical Pubs – Brick by Brick The Importance of Saving Pubs Last week, while on holiday in Wales, I had the opportunity to visit
